I'm an operations leader turned leadership consultant. I spent two decades at Royal Mail Group, culminating as Managing Director of Parcelforce Worldwide (>£500m P&L), where I led operational transformation, cultural change, and leadership development at scale.
I add real value because I have done real operational roles. I have a practical and diverse experience base that sets me apart from other consultancies. I've walked in your shoes and overcome the challenges I faced to deliver sustained high performance.
Now I partner with operations and logistics leaders navigating the same challenges I lived—leading through change, building capability under pressure, and making transformation stick.
I found my years leading operational transformation to be the most fulfilling and stimulating time in my career. But I also saw the limitations of traditional approaches—overly complex methodologies that created "haves and have-nots" within organisations, giving already struggling operations even more plates to spin.
ABC is about bringing practical, grounded leadership development and operational excellence to operations leaders who need it. No jargon, no generic frameworks, no consultant-speak. Just partnership-based work that's shaped around your context and what you're actually facing.
At my core, I embody trust, authenticity, and integrity. I believe in building genuine partnerships, staying true to principles, and delivering excellence with honesty and respect in everything I do.